Work

Research that changed a roadmap, and design that held up after launch.

Two case studies for now. Thimble BOP is the research piece — survey and interview work with brokers on why quotes were not binding. First Connect is a design engagement: a shipped Quote API redesign.

Case studies

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Research2026

Thimble BOP: Broker Research Study

Evaluating product-market fit for a Business Owner's Policy through mixed-methods research.

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Design2026

Rethinking Quote API Bridge Flow

How we moved the review page from first to last — and designed a dynamic API bridge so any partner can hand off into the same coverage, review, and purchase experience.

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